Support & Services

Technical Support That Never Sleeps

Our experts keep your brokerage running smoothly 24/7, so you can focus on growth.

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Support specialist wearing a headset at a computer

A real team on every shift

Engineers and support specialists monitor your platform around the clock, in your clients' languages.

Services

Everything around the platform

01

24/7 technical support

Help with platform issues, server monitoring and incident response.

02

Platform administration

We manage symbols, groups, spreads, swaps and server settings for you.

03

Dealing desk support

Outsourced monitoring of exposure, execution and risk alerts.

04

Server hosting & maintenance

Secure, monitored hosting with backups and disaster recovery.

05

Integrations

Connect payment providers, KYC providers, liquidity providers and marketing tools.

06

Migration services

Move clients, accounts and history from your old provider with minimal downtime.

07

Website & branding

Broker websites, landing pages and brand design.

08

Consulting

Business model, licensing partner introductions and go-to-market planning.

Support channels
  • Live chat
  • Email
  • Telegram / WhatsApp
  • Ticket system
  • Dedicated account manager(Growth and Enterprise)
Promise

Our support promise

First response within 15 minutes

For critical issues.

Proactive monitoring

So we often fix issues before you notice.

Clear escalation path

Straight to senior engineers when it matters.

A glowing ring of light in the dark

Get support for your brokerage

Tell us what you run today and we will propose the right support and services plan.

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